Privacy Policy

Derwaza is a Kuwaiti online shop selling bukhoor, oud oils and perfume, and Derwaza is the party responsible for your data. You can reach us at any time from the contact page.

Your name, phone, email and delivery address (governorate, area, block, street, house), plus the details of your order. If you join the newsletter we keep your address and the date you agreed. If you write to us from the contact page we keep what you wrote so we can answer you.

To prepare and deliver your order, to answer you when you need help, and to keep the invoice records our accounting obligations require. We do not use your data for anything else without telling you.

Payment happens at our authorised payment provider on their secure page. Your card details never pass through our site and we never store them. All we see is whether the payment succeeded and a reference number.

With the courier (name, address and phone only, so the parcel reaches you), with the payment provider, and with the hosting and database provider that runs the site. We do not sell or rent your data to any advertiser. Full stop.

Essential cookies only: one keeps your cart, one keeps the site language, and one keeps your session if you have an account. We run no advertising cookies and no cross-site tracking.

We only add your address to the newsletter if you entered it yourself, and we record the date you agreed. Every campaign carries an unsubscribe link that works on the first click, and you can leave at any time without writing to us.

We keep order and invoice records for five years for accounting and warranty purposes. Contact-form messages are deleted one year after they are closed. Newsletter data stays until you unsubscribe.

Needs your confirmation: five years for order and invoice records is the common period for accounting records in Kuwait — confirm it with your accountant.

You can ask for a copy of your data, or for it to be corrected or deleted — except what we are required to keep, such as invoices. Write to us from the contact page: we reply to email within 24 to 48 hours and complete the request within thirty days at the latest.